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‘Insufficient funds’: Capitec Bank users share they can’t access their money

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Capitec Bank clients reveal they couldn’t withdraw money in their accounts after the bank’s online and cellphone banking platforms shut down.

Frustrated Capitec Bank clients took to social media this week (4 and 5 August) to reveal they can’t access funds in their accounts after the bank revealed it was experiencing an infrastructure problem on its central servers that support its banking channels. The bank’s mobile application, online, and cellphone banking platforms were down for over 24 hours, according to EWN.  

ALSO READ:Whopping 70% drop in earnings forecast for Capitec Bank

‘INSUFFICIENT FUNDS IN BANK ACCOUNTS’ 

For the last 24 hours, some Capitec Bank clients have not been able to withdraw their money or swipe their cards after the bank revealed all its banking channels have been completely down. The bank took to social media on Thursday and Friday (4 and 5 August) to apologised for the inconvenience, saying that it was committed to resolving the problem.  

The bank also revealed that it had a team of technology experts who were looking into the problem.  

“We are aware that some of our clients are experiencing issues on our app, internet banking, and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.”  

The financial institution caused heartache and widespread inconvenience on Thursday when most clients inexplicably lost access to the bank’s transaction facilities.  

Some users said they couldn’t access their funds while others reported getting ‘insufficient fund’ notifications when trying to use money available in their accounts.  

 

CAPITEC BANK CLIENTS REACT TO LOSING ACCESS TO ACCOUNTS  

More users shared this morning that their money is still not in their accounts after the bank revealed on their social media accounts this morning, 6 August that all channels are working 48 hours later.  

“Thank you to our clients for your patience, and to our team for their efforts for resolving the issue. All channels are now working. We appreciate you all. “  

@NkoneSiya:  

“One day will wake up and @CapitecBank would have migrated to India Or China I tell you with imali zethu.”  

@Lerato_makutu:  

“But when they go ask for the money at tills they say they have insufficient funds.”   

@MphoMotopi:  

“#capitec +#Eskom= OFFLINE! The struggle is real in Mzansi. Banks disappear with your money, and Eskom disappears with your electricity. Kubi Kubi kubiiii in our “beautiful land” 

ALSO READ:Capitec responds to Viceroy report, bank is “committed to transparency”

ALSO READ:Capitec labelled “loan shark”, shares plummet as Viceroy Research report slams bank



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