More bank branches to offer Home Affairs services in South Africa in 2022

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The Department of Home Affairs will expand its partnership with banks to offer additonal services at branches across the country next year, says minister Aaron Motsoaledi.

Answering a recent parliamentary Q&A session, Motsoaledi said the department’s partnership with banks is being piloted and operated at 25 bank branches.  “The intention is to increase the number of the sites to 70 once the Public-Private-Partnership Agreements are signed with the banks,” he said.

He added that the government plans to roll out these services on or around 1 July 2022, once the following issues have been resolved:

  • The mechanism for the payment and collection of the convenience fee paid by clients using the facilities; and
  • The connectivity relating to the system uptime and downtime in line with standard norms.

The department, the banks and the State Information Technology Agency are working continuously to resolve these issues,  Motsoaledi said.

Home Affairs initially introduced its banking pilot to assist with the reduction of long queues at DHA offices, to expand the service platforms, and to allow citizens to apply for Smart ID cards and passports online.

Applicants are only required to visit the bank branch to complete biometric requirements, thereby reducing the time spent in the bank or Home Affairs office.

All of the country’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.

Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.

The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.

Absa

BranchCityAddress
Absa Centurion Lifestyle CentrePretoria, GautengCenturion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
Absa Sandton CitySandton, Gautengc/o Rivonia Road & 5th Street, Sandton
Absa TowersJohannesburg, Gauteng160 Main Street, Johannesburg
Absa GreenacresPort Elizabeth, Eastern CapeGreenacres Shopping Centre, 1 Ring Rd
Absa Key WestKrugersdorp, GautengShop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street

Discovery

BranchCityAddress
Discovery Bank SandtonSandton, Johannesburg1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton

FNB

BranchCityAddress
FNB BurgersfortBurgersfort, LimpopoShop 55 Twin City Complex, Dirk Winterbach Street
FNB Centurion LifestyleCenturion, GautengCenturion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB LynnwoodPretoria, GautengShop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant PlaceJohannesburg, Gauteng4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB PortsideCape Town, Western Cape5 Buitengracht St, Portside Building
FNB The GlenJohannesburg, GautengShop U2, The Glen Shopping Centre, Glenvista, Johannesburg
FNB CornubiaDurban, KZNShop u56, Cornubia Boulevard

Investec

BranchCityAddress
Investec Bank SandtonSandton, Johannesburg100 Grayston Drive, Sandown

Nedbank

BranchCityAddress
Nedbank ArcadiaPretoria, Gautengc/o Steve Biko & Madiba Street
Nedbank SandownSandton, GautengShop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St
Nedbank Constantia KloofRoodepoort, Gauteng18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s MallCape Town, Western CapeShop 3 Atterbury House, St Georges Mall, Long Market St
Nedbank Nelspruit CrossingMbombela, MpumalangaShop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit

Standard Bank

BranchCityAddress
Standard Bank CenturionPretoria, Gautengc/o Hendrik Verwoerd & South Street
Standard Bank Killarney MallJohannesburg, GautengKillarney Mall, 60 Riviera Road, Houghton
Standard Bank Simmonds StreetJohannesburg, Gauteng5 Simmonds Street
Standard Bank Canal WalkCape Town, Western CapeShop 599 Upper Level, Canal Walk Shopping Centre, Century City
Standard Bank Jubilee MallHammanskraal, GautengShop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bank KingsmeadDurban, KZNStandard Bank Centre, 1 Kingsmead Way, Stamford Hill
Standard Bank Newton ParkPort Elizabeth, Eastern Cape1 Pickering Street, Newton Park
Standard Bank Promenade MallCape Town, Western CapeRoad Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road

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