British Airways apologises after ruining retirement holiday and denying refund

Exclusive: BA customer service told David Muir that ‘As you didn’t have your passport with you, I’m afraid we can’t offer you a refund’

British Airways apologises after ruining retirement holiday and denying refund

Exclusive: BA customer service told David Muir that ‘As you didn’t have your passport with you, I’m afraid we can’t offer you a refund’

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